ProMentors · Last updated 25 July 2026
This Privacy Policy explains how ProMentors (“we”, “us”, the “App”) collects, uses, and protects your information when you use our mobile application. By using ProMentors, you agree to the practices described here.
| Category | Data | Why |
|---|---|---|
| Account information | Name, email address, phone number, password | To create and secure your account and let mentors and mentees identify one another. |
| Audio & video | Live camera and microphone streams during calls | To provide real-time video consultations between mentors and mentees. These streams are transmitted for the live call and are not recorded or stored by us. |
| Payment information | Transaction amount and status | To process paid consultations. Card and bank details are entered into and handled by our payment processor (Cashfree); we do not receive or store your full card details. |
| Device & notification data | Firebase Cloud Messaging (FCM) token, basic device information | To send you push notifications about bookings, calls, and messages. |
| Data stored on your device | Authentication token and app preferences | Stored locally on your device to keep you signed in. |
The App requests the following permissions on your device:
You can revoke camera, microphone, notification, and Bluetooth permissions at any time in your device settings.
We do not sell your personal data, and we do not use it for third-party advertising.
We rely on the following service providers, each of which processes some data on our behalf under their own privacy policies:
We share information only: (a) with the service providers listed above to operate the App; (b) between mentors and mentees to the extent needed to arrange and conduct a consultation (for example, your display name); and (c) when required by law or to protect our rights and the safety of users.
We keep your account information for as long as your account is active. Live audio and video streams are not retained after a call ends. When you delete your account, we delete or anonymize your personal data except where we are required to retain it (for example, payment records for tax or legal purposes).
You may request deletion of your account and associated personal data at any time by emailing us at the address below. We will process verified requests within 30 days.
We use industry-standard measures, including encrypted connections (HTTPS/TLS), to protect your data in transit. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access.
ProMentors is intended for users who are able to form a binding agreement, or who use the App under the supervision and consent of a parent or guardian. If you believe a child has provided us personal data without appropriate consent, contact us and we will delete it.
Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us using the details below.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page.
If you have questions about this Privacy Policy or your data, contact us at:
Email: info@mentorpro.in